Where is my Snapchat that I can't open?

Snapchat: Solutions to Most Common Problems

PROBLEM SOLVING

Do you have problems with the instant messenger Snapchat? Is it not possible to log in? Or snaps cannot be sent? Then it's either the servers or the app itself. If the latter is the case, you can usually solve the problem yourself. We have selected the solutions for the most common problems.

Snapchat has now established itself in the social media sector and is very popular. Every now and then it can happen that the instant messenger does not work as the users imagine.

Snapchat doesn't update the Snap feed

If no new snaps arrive, even though friends have sent you some, it could either be due to the app or Snapchat is currently struggling with failures.

If the problem is with the app, it sometimes helps to empty the cache. Reinstalling the app can also help. Have you also restarted your cell phone? Or looked whether you have the same problems in the WLAN? If all else fails, you should contact customer support.

The camera cannot be opened or the picture is black

The camera cannot be opened from the Snapchat app or only shows a black picture?

Sometimes it can help in this case to clear the app's cache. To do this, open the settings in the app, then scroll down and select "Account Actions". There you can delete the entire cache of the app or only for selected areas - such as the Lense cache.

Cannot log in to the Snapchat app

Logging into the app does not work.

Try alternating Snapchat over WiFi and your cellular data to see if the problem is with your internet connection. Rebooting the device might help too. Uninstall and reinstall your Snapchat app. But be careful: If you have activated the login confirmation, make sure that you have noted your recovery code. In addition, the backups in "Memory" should be complete.

Snapstreaks are gone

If the "flames" of the Snapstreak disappear, there may be an error with the app or the servers.

Try alternating Snapchat over WiFi and your cellular data to see if the problem is with your internet connection. Rebooting the device might help too. Uninstall and reinstall your Snapchat app. But be careful: If you have activated the login confirmation, make sure that you have noted your recovery code. In addition, the backups in memory should be complete. If that doesn't help, Snapchat is currently having internal server problems. Watch your Snapstreak for the next 12-24 hours. If the problem has not been resolved by then, contact Snapchat support.

Snapchat cannot be updated

Snapchat cannot be updated via the Google Play Store or the Apple Store.

Is there enough storage space? If so, delete the data from Google Play. You can find them under "Settings"> "Apps" and "Google Play Services". Just tap on "Delete data". Uninstalling and reinstalling can also help.

We will pick up the most common problems and look for solutions. Then we gradually enter everything above in the problem and solution overview. Maybe you can already find the solution to your Snapchat problem there?

Do you have these or other problems, feel free to write a comment under this article. Describe your problem and name your platform. If you already know the solution, please write to it. We will continuously update this overview over time.

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