What is IET

Who uses iET ITSM?

On-premise and SaaS designed to help businesses of all sizes streamline IT operations via incident management, issue detection, risk analysis, regulatory compliance, and more.

What is iET ITSM?

iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management.

iET ITSM - details

https://www.iet-solutions.com/

iET ITSM - Deployment and Support

  • Cloud, SaaS, web-based
  • Windows (desktop)
  • Android (mobile)
  • iPhone (mobile)
  • iPad (mobile)

ITSM software (IT service management)

  • API
  • Activity dashboard
  • Activity tracking
  • Alarm function / notifications
  • Customizable reports
  • Customizable fields
  • Customizable forms
  • Customizable templates
  • Task management
  • Reporting and statistics
  • CRM
  • Chat / messaging
  • Dashboard creation
  • Drag and drop
  • Third party integration
  • Email management
  • Help desk management
  • IT asset management
  • Integration of the active directory (AD, Active Directory)
  • Inventory management
  • Capacity management
  • Configuration management
  • Configurable workflow
  • Control of the approval process
  • Customer portal
  • Custom branding
  • Multi-channel communication
  • prioritization
  • Problem management
  • Project management
  • Release management
  • Role-based approval
  • Self-service portal
  • Service Level Agreement (SLA) management
  • Service catalog
  • Incident management
  • Support ticket management
  • Surveys & feedback
  • Track support tickets
  • Track investments
  • Availability management
  • Asset management
  • Contract / license management
  • Change management
  • Warnings / escalation
  • Audit management
  • Knowledge base management
  • Workflow management
  • Access controls / permissions
  • monitoring

View full list of ITSM Software (IT Service Management)