What are some examples of office work

11 useful skills for your office job

In order to be able to make a career, you should not only have the necessary specialist knowledge (so-called hard skills), but also further skills (soft skills).

Which soft skills are particularly popular?

Soft skills describe skills that go beyond professional competencies. Because not only what has been learned should be called up anew every day. Rather, it is important that situations are mastered that were not part of the training.

1. Ability to work in a team

Each team member should know their role and meet their expectations. / Photo: mooshny / fotolia.com

Teamwork is required in almost every job. Because only if the group works well can the goals be achieved. Each team member should know their role and meet their expectations. Because if the individual employees do not understand each other, there is no point in having a high level of specialist knowledge. Because then this may not be able to be accessed in full. In a team, new ideas and solutions can be developed together.

2. Critical ability

Every employee and employer should accept criticism as long as it is appropriate and constructive. It is important that it is not taken personally. In principle, feedback can help improve certain things. After a criticism has been expressed, it should first be considered whether this was appropriate. If the arguments are convincing, they can be used to act better next time.

3. Flexibility

In everyday work, new situations can always arise that have to be reacted to. / Photo: nd3000 / fotolia.com

Many bosses want employees who not only go about their jobs in a dull manner, but who are always flexible. So if he makes a somewhat unusual request, for example, it should not be turned down immediately and the so-called service according to regulations should be refrained from. Because new situations can arise time and again in day-to-day work, which must then be responded to accordingly. And that's exactly what an employer demands, because after all, some changes can occur at any time.

Which hard skills help in day-to-day office work?

Hard skills describe all technical knowledge and acquired qualifications that have been acquired during a professional career. Thus, for example, it is about content that can be learned at the university, during further training or during training.

1. Language skills

Language skills can be very important in an office. In particular, if you also have to communicate with international customers, you should at least speak very good English. It is advantageous if the basics of some other languages ​​are mastered, such as Spanish or Italian. It is important that the languages ​​can not only be spoken, but also written.

2. PC skills

An office without a computer? - inconceivably. / Photo: undrey / fotolia.com

Nowadays there is certainly no office without a computer. Therefore, you should have sufficient PC knowledge to be able to do all the work. For this purpose, Office applications (Word, Excel, PowerPoint) and possibly also SAP applications should be mastered. It is also important that the company's preferred e-mail program can be used.

3. Industry knowledge

It is just as important to be very familiar with the respective industry. Technical terms and any specific problems should be known.

What's the best way to learn new skills for the job?

Continuing education helps you learn new skills. / Photo: Robert Kneschke / fotolia.com

It is highly recommended that you continue to train yourself professionally. In an office job in particular, you should keep up with the times. If, for example, advanced PC skills are required, this should be learned in a voluntary advanced training course. This can be done, for example, in an evening class after work.

In this way, new tasks can be mastered better. In addition, internal training courses are also regularly offered in large companies. These should also be noticed in order to keep up with the times and not to miss any innovations. If a new program is introduced, it should, if possible, also be used at home in order to master it as quickly as possible.

Which skills are essential for office work?

As with any other job, there are some very important skills in office work. These make the working day easier and ensure that the tasks set can be mastered more quickly.

1. Independent work

In principle, an office worker should relieve the superiors. It is therefore very important to work independently. Of course, it takes a while before everything is mastered. Then, however, you should work as independently as possible and complete the tasks on your own. However, this does not mean that it is forbidden to ask your supervisor if something is unclear. On the contrary, the boss should always have an open ear for his employees in order to help them with any problems.

2. Time management

Time management is important for planning. / Photo: moshbidon / Fotolia.com

Time management is also very important in an office job. Especially when there is a lot to do, it should be planned exactly when which work should be done. This can prevent excessive pressure from being created.

3. Computer and network affinity

Technical knowledge is becoming more and more important. Because nowadays there are constantly various innovations that need to be mastered. This is especially true for the Internet, as most of what happens online these days. Therefore, these innovations should be approached with an open mind and without fear of contact. Those who are not yet computer or network savvy should get it done quickly.

4. Kindness

Since there is direct customer contact with an office job, friendliness is a very important point. Especially when phone calls have to be answered. A friendly and open-minded manner makes contract negotiations and sales talks much easier.

It is not unusual for the first contact to be made by phone. And if it shows an unfriendly or impolite manner, it can happen that there is no cooperation. Because the interlocutor and potential customer may then project this first negative impression onto the entire company. Therefore, every employee should be aware that he is representing this in the individual discussions.

5. Communication skills and confident demeanor

A confident appearance plays an important role. / Photo: FotoIEdhar / Fotolia.com


An office worker represents the control center of a company, so to speak. Because they have to coordinate the various processes between colleagues, superiors and customers. Therefore, a certain degree of diplomatic skill is required here. A confident and confident demeanor is an advantage here in order to bring the various parties together. In order for this to work, a suitable tone should be selected. A confident demeanor plays a very important role, especially when customers come to the office.

The article "11 useful skills for your office job" was written by:

Stephan Forstmann

Expert for home office and healthy office work

Stephan originally comes from beautiful Dresden and has been an integral part of the office furniture expert's editorial team since 2009.

Stephan has been working in the home office since 2013 and has since become an expert in this field. He passes on his experiences, tips and best practices in the form of tutorials and articles in the guide.

In addition to the topic of home office, he deals daily with the topic of healthy office work and ergonomics.

You can find more articles by Stephan, for example, on Unternehmer.de or Abenteuer Home Office.

In his private life, Stephan loves and lives photography. You can talk to him for days about camera technology, composition and image design. He also regularly writes tutorials for photography.

If you would like to get in contact with Stephan, you are welcome to write him an email: [email protected]

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