Misunderstandings is a big problem

Misunderstandings on the job: how to avoid them

What is understood does not always coincide with what was said and meant. Such Misunderstandings in the job not infrequently occur between colleagues, but they occur even more frequently between the hierarchical levels. What the boss considers to be clear and unmistakable announcements or a clear distribution of tasks does not necessarily have to reach the employee as such. Instead, there is uncertainty and possibly anger because something completely different has been understood. Unfortunately, such communication problems exist in almost every company. But it doesn't have to stay that way, because Misunderstandings can be avoided. In order for this to work, however, it must first be understood that misunderstandings in the job on both sides can arise - both for those who send a signal and for those who get it wrong in the end ...

Misunderstandings in the job: cause of problems and conflicts

Did he really say and mean that right now - or did I misunderstand something? This is not only the case for you, but also for your colleagues and many other employees in almost every company every now and then. Misunderstandings in the job are almost part of everyday life at many workplaces.

Just accepting it, however, is the worst possible way. Misunderstandings can not only drain the last nerve because communication just doesn't seem to work, they also lead to problems serious problems within the team.

  • Misunderstandings lead to arguments

    One or the other statement was meant to be harmless, but if a colleague gets it down the wrong track, a dispute can suddenly break out that was not intended, but nevertheless ruins the working atmosphere. Once misunderstood, even explanations often do not bring any real improvement.

  • Misunderstandings worsen performance

    The disputes already described lead to worse results if the colleagues do not support each other but work against each other. But the misunderstandings also have a direct impact on performance. Incorrect agreements, unclear divisions and poor communication ensure that errors occur that could have been avoided through better understanding.

Basically, it should be the responsibility of the superior to avoid misunderstandings and for one as possible effective and unambiguous communication to care. After all, a large part of the communication also comes from the boss, when he passes on information or clarifies responsibilities.

Unfortunately, however, it is not infrequently the boss himself who causes misunderstandings and is anything but clear. To really do something against misunderstandings in the job, you should every single one work on it - and also be aware that perhaps he himself is not as innocent as he might think.

Misunderstandings are not just created by words

There is even a misunderstanding when it comes to misunderstandings in the job: First of all, everyone thinks of verbal communication, ambiguous words or ambiguous remarks. These are certainly an important part, but they are not the only way in which errors can arise. Non-verbal communication can also play a role in this.

A colleague who rolls his eyes or the boss who raises his eyebrows. Body language and facial expressions are rarely ignored and, like words, can ensure that messages are received differently than perhaps intended.

Even small, unintentional gestures can have a big impact. This is true even if actually no connection at all consists. Two colleagues put their heads together and laugh - this is often related to oneself. The two of them have to blaspheme and speak badly of themselves. There is already a misunderstanding when the two only talk about something completely different, which they may have experienced together in their free time.

This will help you avoid misunderstandings on the job

Misunderstandings in the job can arise at two points: One ambiguous statement or actionthat leads to confusion, insecurity or even annoyance among colleagues or another conversation partner. Or by one misleading recordingwhere some things are intentionally misunderstood, the wrong conclusions are drawn, or a lack of information results in the intended message not being recognized as such.

The good news: Many misunderstandings in the job can be avoidedwhen you are working on it. The following tips can help:

  • Prefer direct communication

    The more direct the exchange, the greater the likelihood that you can avoid misunderstandings. So instead of writing e-mails back and forth, rely on the Face to face communication. In this way you can make it as clear as possible what it is about, see immediately whether the other person has understood everything and can provide further explanations if necessary.

  • ask for

    This applies to both sides: when you say something and when something is communicated to you. Many misunderstandings in the job can be avoided by simply asking avoid. Find out whether it became clear what you wanted to say - and ask if you have the feeling that you have not yet completely understood everything. It's neither rude nor unprofessional. But on the contrary. They show that you value communication and do not want to make unnecessary mistakes.

  • Really listen

    Again and again it is to blame for misunderstandings that no one really listened when the other person said something. You just wait for him to finish his sentence in order to finally be able to speak again. However, information is lost that can be of great importance. Work on it to actively listen and really understandwhat is said.

  • Don't take everything personally

    Many misunderstandings arise Vanity and hurt pride back. You feel offended by what a colleague (supposedly) said. If you do not always take everything personally and do not feel attacked by every utterance, you can avoid a lot of misunderstandings and see things as they were really intended.

  • Make sure they are exchanged regularly

    The more frequent and regular the communication, the less likely it is that misunderstandings will arise in the first place. And if they do, they will quickly recognized and taken out of the world. You should therefore introduce regular meetings or set a follow-up appointment to clarify once again whether everything has been understood correctly or whether questions have arisen in the meantime.

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22nd September 2020Author: Nils Warkentin

Nils Warkentin studied business administration at the Justus Liebig University in Giessen. On the career bible, he is devoted to topics related to studies, career entry and everyday office life.

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