How common are dashboards in healthcare

HEALTHCARE KEY FIGURES EXAMPLES

The best healthcare key figures & KPIs at a glance

Discover various examples, templates & designs for healthcare and hospitals

A Healthcare key figure (KPI) is a specific performance indicator that is used to monitor, analyze and optimize relevant processes in healthcare. For example, such metrics are used in hospitals to increase patient satisfaction.

Here you will find an overview of the most important Healthcare KPIs, which are considered in this article:

AVERAGE HOSPITAL STAY

How much time do patients spend on average in your facility after admission?

The average length of time patients spend in your hospital is an important healthcare KPI that you should definitely monitor. This metric can vary greatly depending on the type of stay: complicated procedures like a heart transplant will increase your average length of stay, while a wisdom tooth removal will reduce this metric. It is therefore interesting to break this KPI down into different categories of stays, illnesses or operations. This then enables you to take specific measures to optimize the length of stay for specific interventions.

Performance indicators / recommendation for action

Define clear goals for the average duration according to your most frequent types of stay and optimize this key figure with the help of concrete measures.

Relevant showcase dashboard

TREATMENT COSTS

What are the average treatment costs for your patients?

This is a fundamental healthcare metric in the healthcare industry as it has a direct impact on the financial situation as well as the sales and profits of your company. You should avoid just passing the increasing cost pressure in the healthcare industry on to your customers. Rather, it requires targeted measures to increase your profits without affecting the quality of the services you offer. In order to uncover optimization potential, it is advisable to categorize the treatment costs (as in our example according to different age groups). Since this is where the treatment costs are highest for 65-84 year olds, this should also be reflected in your budget planning for medical equipment and staff for this age group.

Performance indicators / recommendation for action

Monitor and analyze your average treatment costs for the categories that are relevant to you.

Relevant showcase dashboard

RE-DELIVERY RATE

How many patients will need another hospital stay shortly after they are discharged?

The readmission rate gives you information about the percentage of patients who have to be treated again within a short time after discharge from the hospital (usually 30 days). It is a very widely used healthcare metric because it is a good quality indicator of the healthcare services you offer. High re-admissions rates suggest, for example, misdiagnosis, incorrect treatments or overburdened medical staff. By identifying the causes and potential risk factors for renewed, timely hospital stays, you can increase your service quality and patient satisfaction.

Performance indicators / recommendation for action

The lower your return rate, the better. When setting your goals, use benchmarks in the industry for specific treatments or diseases as a guide.

Relevant showcase dashboard

PATIENT WAITING TIMES

What is the average waiting time of your patients?

The average waiting time, as an important healthcare KPI with a direct influence on patient satisfaction, measures the time from your arrival at the hospital until you are treated by a doctor or receive treatment. In the emergency room, this metric can make the difference between life and death. Outside of the emergency room, it has a huge impact on patient satisfaction, as no one likes to wait hours in the hospital for treatment. You should analyze above-average waiting times in certain stations and question the effectiveness of the processes involved.

Performance indicators / recommendation for action

The shorter the waiting times, the better. Monitor and analyze the waiting times for different stations, days of the week and times of the day to identify trends and peak times and take them into account in your planning.

Relevant showcase dashboard

PATIENT SATISFACTION

How satisfied are the patients with the health services they offer?

Patient satisfaction is another healthcare KPI example that should be a top priority for any company in the healthcare industry. In order to identify specific optimization measures, you should request detailed feedback on the various aspects of the services you offer. For a hospital, this would be waiting times, the care by doctors and medical staff or the quality of the food, for example. You can convey a convincing performance promise through a serious demeanor, professional communication as well as references to company histories, references or certificates and thus increase customer satisfaction.

Performance indicators / recommendation for action

Monitor and increase customer satisfaction for all relevant aspects of your healthcare services. Identify optimization potential with the help of professional surveys.

Relevant showcase dashboard

PATIENT SAFETY

Which complications or infections are particularly common in your hospital?

This Healthcare KPI measures a hospital's ability to deliver high quality service to patients and to safely protect them from new infections or complications after an operation. By far the most common pathogens in hospitals are bacteria, but infections can also be caused by viruses, parasites or fungi. Monitor new infections in your hospital in detail in order to identify the underlying causes and counteract them with targeted measures.

Performance indicators / recommendation for action

Patient safety should be a key concern of yours. It represents a good quality indicator of the health services you offer and is the basis for a high level of patient satisfaction.

Relevant showcase dashboard

EMERGENCY RECEPTION WAITING TIMES

What is the average waiting time in the emergency room?

The ER Wait Time measures the time between the arrival of a patient in the emergency room and the time of treatment by a doctor. Our visual Healthcare KPI example demonstrates how you can monitor this metric for different times of the day to identify peak times. Analyze your emergency room waiting times for different days of the week or according to the type of diagnosis in order to be able to offer the best possible service quality at all times.

Performance indicators / recommendation for action

Monitor waiting times in the emergency room for different times of the day, days of the week or type of diagnosis to identify peak times and ineffective processes.

Relevant showcase dashboard


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